State Farm® Insurance Agent Amber Word

"We worked with Tammy Quintana and she was great!!! She helped us find the right insurance product for our needs, she was kind, curious, and exceptionally helpful! Tammy made it easy to communicate with calls and texts, we are happy to be with State Farm."

"Angels was really polite even when she had to explain several times. She did a great job helping me and answering my questions"

"I dealt with Tangela on a quote for a new motorcycle while sitting at the dealership. Let me tell you, she was GREAT! I enjoyed her service and, of course, the quote! Thank you for your service!!"

"We had a mix with our car insurance. Tangela Kenon was very helpful in getting us coverage for a reasonable price and also getting us discount on our home policy. She followed up with us to ensure we were satisfied and didn’t need other assistance. I can highly recommend her and this agency."

"I had a horrible experience with Amber Word, State Farm! I called on 2-24 at 9:14am and was lied to by an agent about coverage for my condo which ended up costing me thousands of dollars, i have been a customer for over 3 years and depended on them for knowledge and truthful information which they neglected to do! I reached out to Amber Word and she lied to me and said there was no record of my call that anyone from her office talked to me and I sent her a screenshot and let her know I have blink cameras as well since I was talking on speakerphone. The same thing happened to my neighbor. She was lied to about coverage as well months before me and the Mount Dora State Farm is aware of Amber Word’s State Farm misinforming people about coverage. When I told Amber Word what happened a couple weeks ago she said she would investigate and call me back, which she neglected to do! I had to call and follow up with her and again she lied and said there was no evidence that anyone from her office talked to me and then I emailed her a screenshot and she ignored that. She also stated that everyone has to input information in the computer when they talk to people, and she said they have no record of that which she’s either lying to me or her agent didn’t do what she was supposed to do. Amber also said that it was a quick phone call and it was a nine minute conversation so that’s a lie as well. I let her know she looked at my policy and my address and she still gave me incorrect information that cost me thousands of dollars! I just want to let people know about my experience since I ended up repiping my entire house because her agent said they couldn’t write a condo policy for my new buyer, which was a lie. I thought after three years of being a client with them they would be honest this has been catastrophic and cost me $$$ because of their incompetence! I needed assistance and they failed me! It's essential that agents provide accurate and honest information to their clients. I hope they take this feedback seriously to improve future interactions. The lack of integrity is concerning and I will be filing complaints with multiple agencies."

"Tangela was friendly and efficient. She made the process quick and easy."

"Tangela Kenon was awesome!"

"I switched to this State Farm Agency (Amber Word) and got a great deal on auto insurance giving me peace of mind in thorough coverage at an affordable rate. Tammy Quintana is soo sweet and helpful and she explained everything and made the process so easy. I 100% recommend!"

"Tangela was absolutely amazing. She really provided exceptional customer service and was receptive and helpful! Well done!"

"Tangela Kenon was very helpful and professional in helping with my insurance request! I greatly appreciate the kindness and support she showed me!"

"We have been dealing with Tammy for the past year. She is very personable and very knowledgeable. She has seen us through many things including an accident. Tammy was in constant contact with my wife through the whole process. She is a gem and we love dealing with her for any of our insurance needs."

"Tammy is the best. We enjoyed doing business with her."

"Tammy is awesome!!!! she is fast, friendly and super helpful."

"Tagella, thank you for the excellent service today. We need more beautiful ladies like you in the world. Was a a pleasure talking to you. Thank you again and God bless....."

"Tangela Kenon provided me with all stars of service. Excellent"

"Wonderful staff, everyone is very knowledgeable. Lisa took the time to dive into our commercial and personal policies to see where improvements could be made and money could be saved. She is a pleasure to work with :)"

"Tangela did a fantastic job getting us set up with insurance for our new motor home. She was professional and very thorough!!"

"I had the experience of dealing with Tangela when I first called. I was trying to find ways to lower my premium. Tangela was pleasant, knowledgeable and helpful. She sent me a quote the same day as promised. I want to emphasize that she knows her job and was able to answer all my questions."

"I’ve been really pleased with State Farm since switching from another insurance company. Lisa Simpson is very responsive and helpful!"

"I have enjoyed one of the best experiences, as one can have with an insurance company, and this is due to Tammy. Her expertise and professionalism provided me with outstanding services and products. State Farm is fortunate to have her! Thank you Tammy!"

"Tammy is always very helpful. It is a pleasure to work with her, she has been extremely knowledgable and helpful on several questions and concerns, always providing good information. thank you Tammy!"

"Tammy was extremely personable & actually made the experience fun. She was extremely knowledgeable & explained everything in a way that was easy to understand, not something I have experienced from any insurance company ever. I also ended up saving hundreds of dollars a year so Tammy & State Farm for the win! Thank you!"

"Tammy helped me with an insurance policy for my business. She was very knowledgeable and responsive to all my questions. I highly recommend this agency for all your insurance needs."

"Tammy was great to work with! She was very knowledgeable in the quoted coverage. Would definitely recommend to everyone!"

"Tammy has become my go to person when it comes to best customer service. She is very kind and professional."