State Farm® Insurance Agent Amber Word

"I had a horrible experience with Amber Word, State Farm! I called on 2-24 at 9:14am and was lied to by an agent about coverage for my condo which ended up costing me thousands of dollars, i have been a customer for over 3 years and depended on them for knowledge and truthful information which they neglected to do! I reached out to Amber Word and she lied to me and said there was no record of my call that anyone from her office talked to me and I sent her a screenshot and let her know I have blink cameras as well since I was talking on speakerphone. The same thing happened to my neighbor. She was lied to about coverage as well months before me and the Mount Dora State Farm is aware of Amber Word’s State Farm misinforming people about coverage. When I told Amber Word what happened a couple weeks ago she said she would investigate and call me back, which she neglected to do! I had to call and follow up with her and again she lied and said there was no evidence that anyone from her office talked to me and then I emailed her a screenshot and she ignored that. She also stated that everyone has to input information in the computer when they talk to people, and she said they have no record of that which she’s either lying to me or her agent didn’t do what she was supposed to do. Amber also said that it was a quick phone call and it was a nine minute conversation so that’s a lie as well. I let her know she looked at my policy and my address and she still gave me incorrect information that cost me thousands of dollars! I just want to let people know about my experience since I ended up repiping my entire house because her agent said they couldn’t write a condo policy for my new buyer, which was a lie. I thought after three years of being a client with them they would be honest this has been catastrophic and cost me $$$ because of their incompetence! I needed assistance and they failed me! It's essential that agents provide accurate and honest information to their clients. I hope they take this feedback seriously to improve future interactions. The lack of integrity is concerning and I will be filing complaints with multiple agencies."

"Tangela was absolutely amazing. She really provided exceptional customer service and was receptive and helpful! Well done!"

"We have been dealing with Tammy for the past year. She is very personable and very knowledgeable. She has seen us through many things including an accident. Tammy was in constant contact with my wife through the whole process. She is a gem and we love dealing with her for any of our insurance needs."

"Tammy is awesome!!!! she is fast, friendly and super helpful."

"Tangela Kenon provided me with all stars of service. Excellent"

"Tangela did a fantastic job getting us set up with insurance for our new motor home. She was professional and very thorough!!"

"I’ve been really pleased with State Farm since switching from another insurance company. Lisa Simpson is very responsive and helpful!"

"Tammy is always very helpful. It is a pleasure to work with her, she has been extremely knowledgable and helpful on several questions and concerns, always providing good information. thank you Tammy!"

"Tammy helped me with an insurance policy for my business. She was very knowledgeable and responsive to all my questions. I highly recommend this agency for all your insurance needs."

"Tammy has become my go to person when it comes to best customer service. She is very kind and professional."

"Lisa Simpson has been a wonderful help with our car insurance!! Thank you!"

"Lisa was wonderful. She spent a lot of time helping me get the best rate on my home and auto insurance .Thank you 😊"